Terms & Conditions

GLOW WITH ROSIE LLC

TERMS AND CONDITIONS

LAST UPDATED: SEPTEMBER 21, 2026

These Terms and Conditions (“Terms”) govern the purchase and use of products and services offered by GLOW with Rosie LLC (“GLOW,” “we,” “us,” or “our”), as well as your access to and use of glowcrystalbowls.com and glowwithrosie.com (collectively, the “Sites”). Please read these Terms carefully before using the Sites or purchasing any products or services from GLOW.

1. Introduction; Acceptance of Terms

By accessing or using the Sites, creating an account, placing an order, or purchasing any product or service through the Sites, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, you may not use the Sites or purchase products or services through them.

Certain products, services, promotions, or features may be subject to additional terms, conditions, disclosures, or instructions provided at the time of purchase or use. Any such additional terms are incorporated into these Terms by reference and apply in addition to these Terms. If there is a conflict between these Terms and product- or service-specific terms expressly provided to you, the more specific terms will control with respect to that product or service.

The version of these Terms in effect at the time you place an order or purchase a service will apply to that transaction, except as otherwise required by applicable law.

2. Eligibility and Accounts 

You must be at least the age of majority in your state, province, or country of residence to use the Sites or purchase products or services from GLOW. By using the Sites or making a purchase, you represent and warrant that you meet this requirement and have the legal capacity to enter into a binding agreement.

You may be permitted to make purchases as a guest or create an account through the Sites. If you create an account, you are responsible for maintaining the confidentiality and security of your login credentials and for all activity conducted through your account. You agree to notify GLOW promptly if you become aware of any unauthorized access to or use of your account.

You agree to provide current, complete, and accurate information when creating an account, placing an order, or otherwise interacting with the Sites, and to promptly update that information when necessary. GLOW is not responsible for delays, failed deliveries, or other issues resulting from inaccurate, incomplete, or outdated information provided by you.

To the extent permitted by applicable law, GLOW reserves the right to refuse service, restrict or terminate access to the Sites, suspend or terminate accounts, or cancel or decline orders where reasonably necessary, including in cases of suspected fraud, misuse of the Sites, violation of these Terms, or conduct that may harm GLOW, its customers, or third parties.

3. Products, Collections, and Product Descriptions

GLOW offers individually crafted quartz crystal singing bowls in a variety of collections, designs, colors, finishes, notes, tunings, and material combinations. All GLOW crystal singing bowls are made from 99.9% clear quartz crystal. Depending on the collection and design selected, additional materials may be applied to the exterior of the quartz bowl as part of its coloring, finishing, or crafting process.

The materials and finishing processes vary by collection. GLOW’s Standard Collection uses dyes and pigments applied to the exterior of the quartz bowl to create its color and finish. Crystal Magic bowls incorporate crystal powders or other crystal materials that are applied to the exterior after the quartz bowl has been formed. Sacred Crystals and Sacred Gold bowls incorporate crystals, precious metals, minerals, or other identified materials into the exterior coating or finish. Sacred Gold bowls are finished with real gold.

References on the Sites to a bowl being “infused,” “alchemised,” or incorporating crystals, precious metals, minerals, or other materials describe the materials used in or applied as part of the bowl’s exterior coating, finish, or crafting process, as applicable to the particular product. Unless a specific product description expressly states otherwise, these descriptions should not be interpreted to mean that additional crystals, metals, minerals, pigments, or other materials are physically mixed into the 99.9% clear quartz from which the bowl itself is formed.

Because materials, finishes, and crafting processes differ among GLOW collections, customers should review the description of the specific product and collection they are purchasing. Product descriptions, photographs, specifications, and other information provided on the Sites are intended to describe the applicable product as accurately as reasonably possible. Additional information regarding expected variations in individually crafted products is provided in these Terms below.

4. Manufacturing, Sourcing, and Supplier Relationship

GLOW works with third-party manufacturers and suppliers, including manufacturers located in China, to produce and fulfill its crystal singing bowls. GLOW does not itself physically manufacture the bowls. Depending on the product or collection, GLOW may select designs offered by its manufacturer, request customized colors, finishes, materials, notes, or tunings, develop exclusive designs or material combinations, create specific bowl sets and tuning combinations, or submit customer-selected customizations to the manufacturer for production.

Certain GLOW collections, designs, combinations, and configurations are developed specifically for or are exclusive to GLOW, while other products or similar designs may also be manufactured or sold by the same supplier to other businesses or customers. The fact that a manufacturer produces the same or similar products for third parties does not mean that all products offered by GLOW are identical in their design, materials, finish, tuning, configuration, or specifications.

For made-to-order and customized products, GLOW communicates the applicable order specifications to the manufacturer for production. Manufacturing, quality-control, and product testing are performed by the manufacturer before shipment, including inspection of the product and verification of applicable note, pitch, tuning, appearance, and other product specifications. Products may be shipped directly from the manufacturer to the customer.

5. Individual Production and Natural Variations

GLOW crystal singing bowls are individually crafted and produced, and variations between individual bowls are a natural and expected result of the manufacturing, crafting, and finishing processes. No two bowls should be expected to be exactly identical, even when produced in the same design, color, collection, note, or tuning.

Variations may include differences in color, coating, finish, texture, height, dimensions, material placement, visual appearance, surface characteristics, and other aesthetic details. Minor blemishes, bumps, markings, inconsistencies, or other characteristics resulting from the production or finishing process may occur and do not, by themselves, constitute damage or a product defect.

Certain collections may have greater variation than others. In particular, bowls within the Sacred Crystals and Sacred Gold collections may vary more noticeably in color, finish, material placement, coating, texture, and overall appearance due to the processes and materials used to create each piece.

Sound characteristics may also vary slightly between individual bowls. While bowls are produced and tested according to the applicable note, pitch, tuning, and other specifications, reasonable variations and tolerances inherent to crystal singing bowl production may occur. Additional terms concerning notes, tuning, frequencies, and sound characteristics are provided in Section 7.

6. Product Images and Representations

Photographs, videos, and other visual representations of products displayed on the Sites are provided for illustrative and representative purposes. Unless expressly stated otherwise, the product pictured is not the exact individual bowl that a customer will receive.

Because GLOW’s bowls are individually produced and finished, the bowl received may vary from the product shown on the Sites in color, shade, coating, finish, texture, height, dimensions, material placement, surface characteristics, and overall visual appearance. The size and dimensions of a bowl may also vary based on the note, tuning, or other specifications selected.

Variations may be more pronounced in the Sacred Crystals and Sacred Gold collections due to the materials and production and finishing processes used for those products. Customers purchasing from these collections should expect each bowl to have its own individual appearance and characteristics.

GLOW makes reasonable efforts to display product colors and finishes accurately. However, lighting, photography, image processing, screen settings, device type, and display technology may affect how a product appears online, and GLOW cannot guarantee that a device or screen will display a product with complete accuracy.

Differences between a product and its photographs or other visual representations that are consistent with the expected variations described in these Terms do not, by themselves, constitute damage, a defect, or a nonconforming product.

7. Notes, Tuning, Frequencies, and Sound Characteristics

GLOW offers crystal singing bowls in various notes, tunings, frequencies, and configurations. Depending on the product, customers may be able to select a particular note or tuning or request a custom frequency measured in Hertz (“Hz”). Available options and specifications are identified on the applicable product page or during the customization process.

Crystal singing bowls are individually produced instruments. Although each bowl is tested by the manufacturer for its applicable note, pitch, tuning, and sound quality, reasonable manufacturing tolerances and natural variations may occur. A bowl’s measured frequency may also vary slightly depending on testing method, equipment, environment, temperature, playing technique, and other conditions. Unless GLOW expressly agrees in writing to a specific tolerance or specification for a particular order, minor variations in measured frequency or sound characteristics do not, by themselves, constitute a defect or nonconforming product.

The sound produced by a crystal singing bowl is also affected by how the bowl is played. Playing technique, including the amount of pressure applied, the speed and duration of movement around the bowl, the type of mallet or wand used, and the user’s familiarity with the instrument, may affect resonance, volume, tone, vibration, and other sound characteristics.

Buzzing, rattling, vibration, or similar sounds do not necessarily indicate that a bowl is defective. These sounds may occur when a bowl is played with excessive pressure, too quickly, or continuously for an extended period and may be reduced or eliminated by adjusting playing technique. Customers transitioning from other types of singing bowls may also need to adjust their technique when using GLOW’s products.

Individual users may perceive, experience, and produce sound differently. GLOW does not guarantee that every customer will produce an identical sound, perceive a bowl’s sound or vibration in the same manner, or achieve the same playing experience demonstrated in product videos, recordings, demonstrations, or other content.

8. Customization and Made-to-Order Products

GLOW crystal singing bowls are made to order. GLOW does not maintain an inventory of finished bowls for fulfillment. When a customer places an order, the applicable bowl or set is produced for that order based on the product specifications and selections submitted at the time of purchase.

Depending on the product or collection, customers may be able to select or request specific colors, notes, tunings, frequencies, designs, sets, bowl combinations, or other available customizations. Certain customization requests may require confirmation by GLOW before they can be accepted for production.

Customers are responsible for carefully reviewing all product selections, customization requests, notes, tunings, frequencies, colors, quantities, shipping information, and other order details before submitting an order. GLOW is not responsible for errors in selections or specifications submitted or approved by the customer, except where GLOW fails to provide the specifications actually accepted for the order.

Once an order has been submitted to GLOW’s manufacturer for production, the product specifications and customizations are final. A customer may contact GLOW to request a modification after placing an order, but GLOW cannot guarantee that any modification can be made once production has begun or the applicable specifications have been submitted to the manufacturer. A request for modification is not effective unless and until GLOW confirms in writing that the requested change has been accepted.

Because each bowl is produced specifically for the applicable order, the made-to-order nature of GLOW’s products also affects cancellation, return, exchange, and refund rights. Those terms are addressed in Section 11 below.

9. Orders and Acceptance

By submitting an order through the Sites, you are making an offer to purchase the products or services identified in your order subject to these Terms. Submission of an order, authorization of payment, or receipt of an automated order confirmation does not, by itself, constitute GLOW’s final acceptance of the order.

After an order is submitted, GLOW may review the order and the information provided in connection with it. GLOW reserves the right, to the extent permitted by applicable law, to accept, decline, or cancel an order for legitimate business reasons, including suspected fraud or unauthorized transactions, inaccurate or incomplete customer or payment information, pricing or product-information errors, manufacturing or supplier issues, inability to fulfill requested specifications or customizations, or other circumstances that prevent GLOW from fulfilling the order as submitted.

If GLOW identifies an error in pricing, product information, availability, specifications, or other material order information before an order has been accepted or submitted for production, GLOW may contact the customer to provide corrected information and request confirmation before proceeding. GLOW may also cancel the affected order and, if payment has already been collected, refund the amount paid for the canceled portion of the order as required by applicable law.

Customers are responsible for reviewing their order details before submitting an order, including the products selected, quantities, colors, notes, tunings, frequencies, customizations, billing information, shipping address, and contact information. Customers must provide complete and accurate information sufficient for GLOW to process, manufacture, and deliver the order.

An order is accepted when GLOW confirms acceptance or submits the order to its manufacturer for production, whichever occurs first. Once an order has been accepted and production has begun, the order is subject to the made-to-order, cancellation, return, exchange, and refund provisions of these Terms.

10. Pricing and Payment

Prices for GLOW products and services are displayed on the Sites at the time of purchase and are subject to change without notice. Unless otherwise stated, prices are displayed in the currency identified at checkout and do not include applicable taxes, duties, customs charges, shipping costs, or other charges that may apply to an order.

Customers are responsible for all charges associated with their orders, including the purchase price, applicable sales or similar taxes, shipping charges, and any other amounts disclosed at or before checkout. Customs duties, tariffs, import taxes, and similar charges associated with international orders are addressed separately in these Terms.

By submitting payment information, you represent and warrant that you are authorized to use the payment method provided and authorize GLOW and its applicable third-party payment processor to charge that payment method for the total amount of your order. An order is not considered paid until the applicable payment has been successfully authorized and processed.

Payments may be processed through third-party payment processors, financing providers, or buy-now-pay-later services made available through the Sites. Those providers may impose their own terms, eligibility requirements, privacy practices, financing terms, fees, or payment schedules. GLOW does not control a third-party provider’s approval or financing decisions, and a customer’s obligations to a third-party financing or payment provider are governed by the customer’s agreement with that provider.

If a payment is declined, reversed, canceled, disputed, or otherwise fails to process, GLOW may decline to accept the order, suspend fulfillment, or cancel the order to the extent permitted by applicable law. Customers remain responsible for amounts properly due for orders that have been accepted and fulfilled, subject to applicable law and the dispute and chargeback provisions of these Terms.

GLOW makes reasonable efforts to provide accurate pricing and product information but may correct inadvertent pricing, typographical, or similar errors. If a material pricing error is identified before an affected order is accepted or submitted for production, GLOW may notify the customer of the correct price and provide an opportunity to proceed at that price or cancel the affected order. If GLOW cancels an order because of a pricing error after payment has been collected, GLOW will refund the amount paid for the canceled portion of the order.

Promotional offers, discount codes, credits, and other special pricing may be subject to additional terms, eligibility requirements, expiration dates, product exclusions, or other restrictions disclosed with the applicable offer. Unless otherwise stated, promotional offers and discounts may not be combined, applied retroactively to previous purchases, redeemed for cash, or transferred.

11. Final Sales, Cancellations, Returns, and Refunds

Because GLOW crystal singing bowls are individually produced and made to order, all sales are final once an order has been accepted and submitted for production. GLOW does not accept cancellations, returns, exchanges, or refunds based on a change of mind, personal preference, dissatisfaction with expected variations described in these Terms, or an error in a product selection or customization submitted or approved by the customer.

Customers should carefully review their order, including all colors, notes, tunings, frequencies, quantities, customizations, and shipping information, before completing their purchase. Once an order has been submitted for production, GLOW cannot guarantee that it can be canceled or modified.

If a product arrives damaged, defective, incorrect, or materially inconsistent with the specifications accepted for the order, the customer must follow the claim procedures and deadlines set forth in Sections 12 and 13 of these Terms. For a claim that GLOW verifies and accepts, GLOW may provide a replacement, refund, or other appropriate remedy, as determined by GLOW based on the circumstances and subject to applicable law.

Any exception, accommodation, refund, credit, replacement, or other remedy provided by GLOW in a particular instance does not modify these Terms, establish a continuing practice, or create an obligation to provide the same or similar remedy in any other instance.

Nothing in this Section limits any rights or remedies that cannot lawfully be waived or restricted under applicable law.

12. Damaged, Defective, or Incorrect Products

GLOW will address products that arrive damaged, defective, incorrect, or materially inconsistent with the specifications accepted for the customer’s order, provided that the customer complies with the inspection, reporting, evidence, and product-preservation requirements set forth in these Terms.

For purposes of these Terms, a product may qualify as damaged, defective, incorrect, or nonconforming if, upon delivery:

• the bowl has physical damage, such as a chip, crack, break, or other structural damage that materially affects its appearance, integrity, or intended use; 

• the bowl cannot properly produce sound when played using an appropriate technique; 

• the bowl was produced in an incorrect note, tuning, or frequency outside any applicable reasonable manufacturing tolerance; 

• the customer received a product materially different from the product, design, color, or other specifications accepted for the order; or 

• the customer received an incorrect product or an item materially inconsistent with the applicable order confirmation. 

A product is not considered damaged, defective, incorrect, or nonconforming solely because of characteristics inherent to individually produced crystal singing bowls or the manufacturing and finishing processes described in these Terms. These characteristics may include reasonable variations in color, shade, coating, finish, texture, height, dimensions, surface appearance, material placement, or other aesthetic details, as well as minor blemishes, bumps, markings, or production characteristics that do not materially impair the bowl’s intended function.

Differences between an actual product and photographs or videos displayed on the Sites also do not, by themselves, constitute a defect where those differences fall within the expected product variations described in Sections 5 and 6.

Sound-related concerns will be evaluated in light of the characteristics described in Section 7. Buzzing, rattling, vibration, differences in resonance, or difficulty producing a particular sound do not necessarily indicate a defect and may result from playing technique, including excessive pressure, speed, or duration of play. GLOW may request that a customer provide video or other information demonstrating the reported sound issue or follow reasonable playing instructions to assist GLOW in determining whether the concern relates to the product or playing technique.

Claims under this Section are subject to the three (3)-day reporting deadline and the inspection, documentation, and preservation requirements in Section 13. A customer must not alter, repair, dismantle, strip, chemically treat, or otherwise modify a product before GLOW has had a reasonable opportunity to evaluate a reported issue, as further provided in Section 14.

If GLOW verifies that a product was damaged, defective, incorrect, or materially nonconforming when delivered, the remedies available are governed by Section 11 and applicable law.

13. Inspection and Claims After Delivery

Customers are responsible for inspecting their order promptly upon delivery. Any claim that a product arrived damaged, defective, incorrect, or materially inconsistent with the specifications accepted for the order must be reported to GLOW within three (3) days after delivery.

A claim must include sufficient information for GLOW to evaluate the reported issue, including the customer’s name and order number, a description of the issue, and clear photographs and/or video showing the product and the claimed damage, defect, error, or nonconformity. GLOW may also request photographs of the shipping container, packaging materials, labels, or other documentation reasonably necessary to evaluate the claim or pursue a claim with the manufacturer, carrier, or insurer.

Customers must retain the product, its original packaging, and relevant shipping materials while a claim is being evaluated and must make them reasonably available for inspection or additional documentation if requested. The product must remain in substantially the condition in which it was delivered and must not be altered, repaired, modified, dismantled, chemically treated, or otherwise changed before GLOW has had a reasonable opportunity to evaluate the claim.

Failure to report a claim within three (3) days after delivery, provide reasonably requested documentation, preserve the product and relevant packaging, or otherwise provide GLOW a reasonable opportunity to verify the reported condition may result in denial of the claim to the extent permitted by applicable law.

A timely report does not automatically establish that a product is defective or entitle the customer to a particular remedy. GLOW will evaluate the claim based on the information provided, the applicable order specifications, the expected product characteristics and variations described in these Terms, and any other reasonably relevant information.

If GLOW verifies that the product was damaged, defective, incorrect, or materially nonconforming when delivered, the claim will be addressed in accordance with Sections 11 and 12 of these Terms and applicable law.

14. Alteration, Misuse, and Effect on Claims

Customers must provide GLOW a reasonable opportunity to evaluate any claimed damage, defect, error, or nonconformity in substantially the condition in which the product was delivered. Before GLOW has had that opportunity, customers must not alter, repair, dismantle, chemically treat, strip, scrape, refinish, intentionally damage, destroy, or otherwise modify the product.

Alteration, modification, misuse, improper treatment, intentional damage, or attempted repair may change the condition of the product and prevent GLOW from determining whether a reported issue existed at the time of delivery. To the extent permitted by applicable law, GLOW may deny or limit a claim or remedy when the customer’s actions materially interfere with GLOW’s ability to verify the product’s original condition or determine the cause of the reported issue.

GLOW is not responsible for damage or changes in appearance, sound, structural integrity, or performance caused by misuse, unauthorized alteration or repair, improper treatment, or failure to follow applicable care and use instructions.

Nothing in this Section limits rights or remedies that cannot lawfully be waived or restricted.

15. Product Care, Cleaning, Handling, and Use

GLOW crystal singing bowls should be handled, cleaned, stored, and used with care. Improper cleaning, handling, storage, or use may affect a bowl’s appearance, exterior coating or finish, sound characteristics, structural integrity, or performance.

For routine cleaning, gently wipe the bowl with a soft, damp cloth. Do not use alcohol, solvents, harsh chemicals, cleaning agents, abrasive materials, or other substances or tools that may damage or alter the quartz, exterior coating, finish, pigments, crystal materials, metals, minerals, or other components of the bowl. Do not scrape, strip, remove, refinish, or otherwise alter a bowl’s exterior coating or finish.

Bowls should be handled and stored in a manner that protects them from impact, falls, excessive pressure, extreme conditions, and other circumstances that could result in damage. Customers are responsible for using appropriate care when transporting, storing, handling, and playing their bowls.

GLOW may provide additional product-specific care, cleaning, storage, handling, or playing instructions on the Sites, with the product, or through other written materials. Customers should follow any instructions applicable to their particular product.

Damage or deterioration resulting from improper cleaning, handling, storage, alteration, misuse, or failure to follow applicable care instructions is not considered a manufacturing defect and may affect the availability of a remedy to the extent permitted by applicable law.

16. Shipping and Delivery

Shipping charges are calculated at checkout based on the products ordered, order size, delivery destination, and available shipping method.

GLOW requires a valid physical street address for delivery and does not ship to P.O. boxes. Customers are responsible for providing complete and accurate shipping information, including any apartment, unit, or other information necessary for successful delivery.

Because GLOW crystal singing bowls are made to order, orders require time for production, quality control, packaging, and shipment. Customers should generally allow approximately twenty-eight (28) business days from the date of order to delivery. Production, processing, shipping, and delivery timeframes are estimates and are not guaranteed delivery dates.

Orders are packaged for shipment in protective packaging, including a padded GLOW carrying case, as applicable, and are shipped with insurance. GLOW may select the carrier and shipping method unless a specific option is made available to and selected by the customer at checkout.

Once an order is transferred to the carrier, transportation and delivery are performed by the carrier, and GLOW does not control or guarantee the carrier’s delivery schedule. Customers are responsible for making reasonable arrangements to receive their orders at the delivery address provided.

International shipping requirements are addressed in Section 17. Lost, delayed, refused, unclaimed, and undeliverable shipments are addressed in Section 18. Products received in damaged condition are subject to the claim requirements in Sections 12 and 13.

17. International Orders, Customs, Duties, Taxes, and Import Requirements

GLOW ships products internationally to destinations where shipping is available. International orders may be subject to customs duties, tariffs, value-added taxes (“VAT”), import taxes, brokerage or clearance fees, and other governmental charges imposed by the destination country or applicable authorities. Unless expressly stated otherwise at checkout, these amounts are not included in the product price or shipping charges paid to GLOW.

Customers are responsible for all customs duties, tariffs, VAT, taxes, clearance fees, import charges, and similar amounts imposed in connection with an international order. GLOW does not control these charges and cannot guarantee or predict the amount that may be assessed by customs authorities, carriers, or other governmental or third-party entities.

Customers are also responsible for determining and complying with any laws, restrictions, documentation requirements, import requirements, or other conditions applicable to bringing the purchased products into the destination country. GLOW does not guarantee that a product may lawfully be imported into every jurisdiction to which a customer requests shipment.

A customer’s refusal or failure to pay applicable duties, tariffs, taxes, customs charges, or clearance fees, or to complete required customs or import procedures, does not constitute a cancellation of the order and does not automatically entitle the customer to a refund. To the extent permitted by applicable law, the customer remains responsible for the order and for charges resulting from the customer’s failure or refusal to complete delivery.

If an international shipment is refused, rejected, abandoned, returned to sender, or otherwise becomes undeliverable because the customer fails to pay required charges, complete customs procedures, comply with applicable import requirements, or accept delivery, GLOW may require the customer to pay additional shipping, handling, customs, or other costs before the product is shipped again.

Any refund or other remedy required by applicable law will be provided notwithstanding the provisions of this Section.

18. Lost, Delayed, Refused, and Undeliverable Shipments

GLOW will provide available tracking information for shipped orders. Customers should monitor their shipments and promptly notify GLOW of any apparent delivery issue.

A shipment that arrives later than an estimated delivery date is not, by itself, considered lost and does not automatically entitle the customer to cancel the order, receive a refund, or receive a replacement. Where a shipment appears materially delayed or lost, GLOW may work with the carrier or shipping insurer to investigate the shipment, and the customer must reasonably cooperate with requests for information or documentation necessary for that investigation.

If tracking information indicates that an order was delivered but the customer cannot locate the package, the customer should promptly notify GLOW and check the delivery location, household or building recipients, and information provided by the carrier. Carrier tracking and delivery confirmation may be considered in evaluating whether delivery occurred, subject to applicable law.

GLOW is not responsible for delivery failures resulting from an incorrect or incomplete address provided by the customer, failure to accept or retrieve a shipment, lack of access to the delivery location, or similar circumstances outside GLOW’s reasonable control.

If a shipment is refused, unclaimed, returned to sender, or otherwise becomes undeliverable due to circumstances attributable to the customer, the order will not automatically be canceled or refunded. Because GLOW’s bowls are made to order, the customer may remain responsible for the purchase price and any additional shipping, return, handling, customs, storage, or similar charges incurred as a result, to the extent permitted by applicable law.

If the product can be shipped again, GLOW may require payment of applicable reshipping and related costs and confirmation of a valid delivery address before another shipment is attempted.

If a shipment is verified as lost or damaged in transit due to circumstances not attributable to the customer, GLOW will address the matter in accordance with these Terms, the applicable carrier or insurance process, and applicable law.

19. Chargebacks and Payment Disputes

If a customer believes there is a problem with an order, product, payment, shipment, or delivery, the customer should contact GLOW promptly and provide GLOW with a reasonable opportunity to review and address the issue in accordance with these Terms.

Customers should not initiate a chargeback or other payment dispute based solely on circumstances that are addressed by and consistent with these Terms, including the made-to-order nature of the products, expected product variations, estimated delivery timeframes, customer-selected specifications, customs or import obligations, or a customer’s refusal or failure to accept delivery.

If a customer initiates a chargeback or payment dispute, GLOW may provide the applicable bank, card issuer, payment processor, financing provider, or other financial institution with information and documentation reasonably necessary to respond to the dispute. This may include the applicable Terms, order and payment records, product specifications, customization selections, customer communications, photographs or videos, manufacturing or fulfillment information, tracking and delivery records, and other information relevant to the transaction or dispute.

Initiating a chargeback, payment reversal, or other payment dispute does not, by itself, cancel an order, rescind these Terms, or eliminate payment or other contractual obligations that otherwise remain valid and enforceable. If a chargeback or payment dispute is resolved in GLOW’s favor, any unpaid amount that remains properly due continues to be the customer’s responsibility, subject to applicable law.

Nothing in this Section prohibits or restricts a customer from exercising any chargeback, billing dispute, consumer-protection, or other right available under applicable law, card-network rules, or the terms of the customer’s payment provider. GLOW likewise reserves its right to contest a chargeback or payment dispute and provide supporting information where GLOW reasonably believes the chargeback or dispute is unwarranted.

20. Sound Healing, Wellness, and Medical Disclaimer

GLOW’s products and related content, descriptions, educational materials, demonstrations, recommendations, and other information provided through the Sites are intended for general informational, educational, wellness, meditation, relaxation, spiritual, and personal-use purposes.

GLOW crystal singing bowls and related products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease, illness, injury, medical condition, or mental health condition. Information provided by GLOW is not medical or mental health advice and is not a substitute for diagnosis, treatment, or advice from a qualified healthcare professional.

References to sound healing, energy, chakras, intention, meditation, relaxation, spiritual practices, or similar concepts should be understood within the wellness, experiential, or spiritual context in which they are presented.

Anyone who has a medical condition, is pregnant, uses a medical or hearing device, has concerns about sound or vibration, or is otherwise uncertain whether use of a product is appropriate should consult an appropriate qualified healthcare professional before use.

Nothing on the Sites or in GLOW’s products, services, communications, educational materials, or other content should be interpreted as a recommendation to disregard, delay, replace, or discontinue professional medical or mental health care.

21. Safety and Responsible Use

Customers are responsible for using GLOW products carefully, appropriately, and in a manner consistent with any instructions provided by GLOW. Crystal singing bowls produce sound and vibration, and individual sensitivity to sound, frequency, volume, and vibration may vary.

Customers should use reasonable judgment regarding volume, duration, proximity, and frequency of use and should discontinue or reduce use if they experience discomfort, pain, dizziness, ringing in the ears, unusual sensitivity, or other adverse effects. Bowls should not be played at excessive volume or positioned unnecessarily close to the ears.

Individuals who use hearing aids, cochlear implants, or other hearing or medical devices should follow the instructions provided by the device manufacturer and consult an appropriate qualified healthcare professional regarding use of crystal singing bowls if they have questions or concerns. GLOW does not provide medical advice regarding whether a particular product is appropriate for use with a medical or hearing device.

Individuals who are pregnant, have a medical condition, have a history of sensitivity to sound or vibration, or otherwise have concerns about whether sound or vibration may be appropriate for them should consult a qualified healthcare professional before use. GLOW does not represent that its products are safe or appropriate for every individual or circumstance.

Customers are also responsible for the physical handling and placement of their bowls. Products should be placed on a stable and appropriate surface, handled carefully to reduce the risk of dropping, chipping, cracking, or breakage, and kept away from circumstances in which a damaged or broken bowl could cause injury.

To the extent permitted by applicable law, customers assume responsibility for determining whether and how to use GLOW products safely and appropriately based on their individual circumstances. Nothing in this Section limits liability or rights that cannot lawfully be excluded, waived, or restricted.

22. No Guarantees of Results

Individual experiences with crystal singing bowls, sound healing, meditation, relaxation, spiritual practices, and related activities vary. GLOW does not guarantee or represent that purchasing, owning, or using its products or services will produce any particular physical, mental, emotional, spiritual, energetic, therapeutic, wellness, or other result.

Any experience, outcome, benefit, or result described on the Sites, in GLOW content or educational materials, or through a customer review, testimonial, demonstration, or other communication reflects an individual experience and should not be interpreted as a promise or guarantee that another person will experience the same or similar result.

Results and experiences may vary based on the individual, method and frequency of use, playing technique, environment, personal practices, and other factors. Customers should not rely on any product description, content, testimonial, demonstration, or other information as a guarantee of a particular outcome.

23. Reviews, Testimonials, and User Content

GLOW may allow customers or other users to submit reviews, testimonials, photographs, videos, comments, feedback, or other content relating to GLOW’s products or services (“User Content”). Any User Content submitted must reflect the submitting person’s genuine experience and must not contain content that is knowingly false, misleading, unlawful, infringing, fraudulent, or submitted in violation of another person’s rights.

By voluntarily submitting User Content directly to GLOW for publication, promotion, or other use, you represent that you own or have the necessary rights and permissions to provide that content. You grant GLOW a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, distribute, and adapt the submitted User Content in connection with GLOW’s business, Sites, marketing, advertising, social media, and promotional materials, subject to applicable law and any limitations expressly agreed to by GLOW in writing.

GLOW may moderate, decline to publish, or remove User Content from platforms it owns or controls where the content violates these Terms, applicable law, or the rights of another person. Nothing in these Terms prohibits a customer from providing an honest review, expressing a genuine opinion about GLOW or its products or services, reporting a concern to a governmental or regulatory authority, or exercising any other right protected by applicable law.

Reviews and testimonials reflect the experiences and opinions of the individuals who provide them. Individual experiences vary, and a review, testimonial, photograph, video, demonstration, or other customer-submitted content should not be interpreted as a representation or guarantee that another customer will experience the same or similar results.

GLOW does not adopt every statement made in User Content as its own representation regarding a product or service. Where GLOW materially edits, sponsors, incentivizes, or otherwise has a relationship with a person providing a testimonial or endorsement, GLOW will make disclosures as required by applicable law.

24. Intellectual Property

The Sites and the content made available by GLOW through the Sites, its products, services, educational offerings, and other channels are owned by or licensed to GLOW and are protected by applicable intellectual property laws. This content includes, without limitation, GLOW’s business and brand names, logos, trademarks, service marks, product and collection names, photographs, graphics, product descriptions, written content, website design and materials, videos, audio recordings, digital content, course and training materials, educational resources, guides, downloads, and other original content and materials created or provided by GLOW (“GLOW Content”).

Except as expressly permitted by these Terms or applicable law, GLOW Content may not be copied, reproduced, republished, uploaded, posted, displayed, distributed, transmitted, modified, adapted, translated, sold, licensed, commercially exploited, or used to create derivative works without GLOW’s prior written permission.

GLOW grants customers a limited, non-exclusive, non-transferable, revocable license to access and use the Sites and GLOW Content for their personal, non-commercial use in connection with GLOW’s products and services. Purchasing a product, course, training, digital resource, or other offering does not transfer ownership of any intellectual property rights in the associated GLOW Content.

Course materials, training materials, educational resources, videos, audio recordings, downloads, and similar materials purchased or otherwise made available to a customer are licensed for the individual customer’s personal use unless GLOW expressly agrees otherwise in writing. Customers may not reproduce, distribute, resell, sublicense, share access credentials for, publicly display, publish, upload, or commercially use those materials without GLOW’s prior written authorization.

GLOW’s trademarks, service marks, logos, trade names, branding, and other source identifiers may not be used in a manner that suggests sponsorship, affiliation, endorsement, or authorization by GLOW where none exists. Nothing in these Terms grants any license or right to use GLOW’s trademarks or other brand assets except with GLOW’s prior written permission.

Nothing in this Section restricts uses of GLOW Content that are permitted without authorization under applicable law, including any applicable rights of fair use or other statutory exceptions.

25. Prohibited Uses of the Website

You may use the Sites and GLOW’s services only for lawful purposes and in accordance with these Terms. You may not use the Sites, GLOW Content, or any related services in a manner that violates applicable law, infringes the rights of GLOW or any third party, interferes with the operation or security of the Sites, or facilitates fraudulent, deceptive, abusive, or unauthorized activity.

Without limiting the foregoing, you may not:

• use the Sites or GLOW’s services for any unlawful, fraudulent, deceptive, or unauthorized purpose;

• impersonate another person or entity, misrepresent your identity or affiliation, or provide false or misleading information in connection with an account, order, payment, claim, or other interaction with GLOW;

• use stolen, unauthorized, or fraudulent payment information or otherwise attempt to obtain products or services through fraudulent means;

• interfere with, disrupt, damage, disable, overburden, or impair the Sites, servers, networks, payment systems, security features, or other systems used to operate the Sites;

• introduce or transmit viruses, malware, malicious code, harmful software, or other technology intended to damage, disrupt, monitor, or gain unauthorized access to the Sites or related systems;

• attempt to gain unauthorized access to any account, system, database, server, network, or non-public portion of the Sites;

• circumvent, disable, defeat, or interfere with security, authentication, access-control, purchase, or other technological measures used by GLOW or its service providers;

• use automated systems, bots, crawlers, scrapers, data-mining tools, or similar technologies to access, extract, collect, copy, or monitor content or data from the Sites except as permitted by applicable law or with GLOW’s prior written authorization;

• copy, reproduce, distribute, exploit, or otherwise use GLOW Content in violation of Section 24 or GLOW’s intellectual property rights;

• infringe, misappropriate, or otherwise violate the intellectual property, privacy, publicity, or other legal rights of GLOW or any third party;

• use the Sites to transmit spam, unsolicited commercial communications, or other unauthorized solicitations;

• collect or attempt to collect personal information about other users without authorization or a lawful basis;

• manipulate, interfere with, or misuse product reviews, promotions, discounts, referral programs, purchasing systems, claims processes, or other features of the Sites; or

• encourage, assist, or facilitate another person in engaging in conduct prohibited by this Section.

GLOW may investigate suspected violations and, to the extent permitted by applicable law, restrict or terminate access to the Sites, suspend or terminate accounts, decline or cancel orders that have not entered production, or take other reasonable measures to protect GLOW, its customers, its service providers, and the Sites.

Nothing in this Section prohibits activity that cannot lawfully be restricted, including the exercise of rights protected by applicable consumer-protection, privacy, intellectual property, or other laws.

26. Third-Party Services, Links, and Platforms

The Sites and GLOW’s business operations rely on third-party platforms, service providers, and technologies to provide certain features and services. These may include e-commerce platforms such as Shopify, payment processors, financing and buy-now-pay-later providers, shipping and logistics providers, scheduling or booking tools, recommendation tools, analytics and advertising services, email and communications platforms, and other third-party services.

When you use a third-party service through or in connection with the Sites, your use of that service may also be governed by the third party’s own terms, conditions, privacy policies, and other agreements. GLOW does not control the terms, policies, eligibility requirements, approval decisions, technical systems, or independent business practices of third-party providers.

Payment, financing, installment-payment, or similar services made available at checkout are provided by the applicable third-party provider. GLOW does not determine whether a customer qualifies for financing or installment payments and is not responsible for a third-party provider’s approval, denial, financing terms, payment schedule, interest, fees, account administration, or other decisions or obligations arising from the customer’s separate relationship with that provider.

The Sites may also contain links to websites, platforms, applications, content, products, or services operated by third parties. These links may be provided for convenience, functionality, or informational purposes and do not, by themselves, constitute GLOW’s endorsement, sponsorship, or control of the third party or its products, services, content, or practices.

GLOW is not responsible for the availability, accuracy, security, content, privacy practices, or operation of third-party websites, platforms, or services that GLOW does not control. Customers should review the applicable third party’s terms and privacy practices before providing information to or conducting transactions through that service.

To the extent permitted by applicable law, GLOW is not responsible for losses or damages caused solely by the independent acts, omissions, systems, or services of third parties outside GLOW’s reasonable control. Nothing in this Section limits GLOW’s responsibility for its own acts or omissions or any liability that cannot lawfully be excluded or limited.

27. Disclaimer of Warranties

Except for the remedies expressly provided in these Terms and to the fullest extent permitted by applicable law, the Sites, GLOW Content, products, and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, or statutory.

To the fullest extent permitted by applicable law, GLOW disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement, as well as warranties arising from course of dealing, course of performance, usage, or trade practice.

Expected product variations and differences described in Sections 5 through 7 do not constitute breaches of warranty or product defects merely because a product differs from another product, a representative photograph, or a customer’s personal expectations.

GLOW does not warrant that the Sites or digital content or services will be uninterrupted, error-free, completely secure, or free from harmful components.

Nothing in this Section eliminates or restricts GLOW’s obligations concerning products verified as damaged, defective, incorrect, or materially nonconforming under Sections 11 through 13, or any warranty, right, remedy, or liability that cannot lawfully be excluded, limited, or disclaimed.

28. Limitation of Liability

To the fullest extent permitted by applicable law, GLOW with Rosie LLC and its owners, officers, employees, contractors, agents, affiliates, and representatives will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to the Sites, GLOW Content, products, services, or these Terms, including loss of profits, revenue, business opportunities, goodwill, data, or other intangible losses, even if GLOW has been advised of the possibility of such damages.

To the fullest extent permitted by applicable law, GLOW will not be liable for losses or damages arising from circumstances outside its reasonable control, including carrier delays or failures, customs or import delays, customer-provided information that is inaccurate or incomplete, improper handling or storage, misuse, unauthorized alteration or repair, failure to follow applicable product-care or safety instructions, or the independent acts or omissions of third-party service providers.

To the fullest extent permitted by applicable law, GLOW’s aggregate liability arising out of or relating to a particular product, order, transaction, or service will not exceed the amount actually paid by the customer to GLOW for the product, order, transaction, or service giving rise to the claim.

The limitations in this Section apply regardless of the form of action or theory of liability, whether based in contract, tort, negligence, strict liability, statute, or otherwise, but only to the extent such limitations are permitted by applicable law.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence where liability cannot lawfully be limited, personal injury or death caused by negligence where such liability cannot lawfully be excluded, or any other liability, consumer right, statutory remedy, or legal protection that cannot be excluded or limited by agreement.

Some jurisdictions do not permit certain exclusions or limitations of damages or liability. In those jurisdictions, the exclusions and limitations in this Section apply only to the maximum extent permitted by applicable law.

29. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless GLOW with Rosie LLC and its owners, officers, employees, contractors, agents, affiliates, and representatives from and against third-party claims, liabilities, damages, judgments, losses, costs, and reasonable attorneys’ fees arising out of or relating to:

• your material violation of these Terms; 

• your unlawful, fraudulent, or unauthorized use of the Sites, GLOW Content, products, or services; 

• your misuse, unauthorized alteration, or use of a GLOW product in a manner materially inconsistent with applicable instructions or these Terms; 

• User Content submitted by you that infringes, misappropriates, or otherwise violates the intellectual property, privacy, publicity, or other rights of a third party; or 

• your violation of applicable law or the rights of a third party in connection with your use of the Sites, products, or services. 

GLOW reserves the right to assume control of the defense of any matter subject to indemnification under this Section, in which case you agree to reasonably cooperate with GLOW in the defense of the claim. You may not settle any claim in a manner that imposes liability, obligations, admissions, or restrictions on GLOW without GLOW’s prior written consent.

This Section does not require a customer to indemnify GLOW for GLOW’s own negligence, willful misconduct, violation of law, breach of these Terms, or other conduct for which indemnification may not lawfully be required. Nothing in this Section limits any rights or protections that cannot be waived under applicable law.

30. Force Majeure

GLOW will not be liable for delays, interruptions, or failures in performance caused by events or circumstances beyond its reasonable control, including manufacturing or production interruptions, supplier delays, material shortages, supply-chain disruptions, carrier or transportation delays, customs delays or inspections, import or export restrictions, governmental actions or orders, changes in applicable law or regulation, labor disputes, strikes, severe weather, fire, flood, natural disasters, epidemics, pandemics, war, terrorism, civil unrest, utility failures, telecommunications or internet outages, or other similar events beyond GLOW’s reasonable control.

If such an event affects GLOW’s ability to manufacture, fulfill, ship, or deliver an order, any applicable performance or delivery timeframe will be extended for the period reasonably necessary to address the disruption. GLOW will use commercially reasonable efforts to resume performance when reasonably practicable.

A delay caused by a force majeure event does not, by itself, constitute a breach of these Terms or automatically entitle a customer to cancel a made-to-order product or receive a refund. If a force majeure event makes performance impossible or commercially impracticable for an extended period, GLOW may cancel the affected order or portion of the order and provide any refund or other remedy required under applicable law.

Nothing in this Section limits any consumer right, refund right, or other remedy that cannot lawfully be waived or restricted.

31. Dispute Resolution and Informal Resolution

Before initiating arbitration or other formal legal proceedings arising out of or relating to these Terms, the Sites, an order, or any GLOW product or service, the customer and GLOW agree to first make a good-faith effort to resolve the dispute informally, except where applicable law permits a party to proceed without completing an informal resolution process.

A customer initiating the informal resolution process must provide GLOW with written notice of the dispute. The notice must include the customer’s full name, order number if applicable, contact information, a reasonably detailed description of the dispute, the relevant facts and circumstances, and the specific resolution or relief requested. Supporting documentation reasonably relevant to the dispute should also be included.

Notice to GLOW must be sent by email to support@glowsoundhealing.com or by mail to:

GLOW with Rosie LLC
5830 East 2nd Street
STE 7000 #12242
Casper, WY 82609

GLOW may initiate the informal resolution process by sending written notice to the customer using the email address, mailing address, or other contact information associated with the customer’s account or order. GLOW’s notice will provide a reasonably detailed description of the dispute and the relief requested, if applicable.

After a complete notice is received, the parties will have thirty (30) days to attempt in good faith to resolve the dispute informally. During that period, either party may request additional information reasonably necessary to understand or evaluate the dispute, and the parties may communicate by email, telephone, videoconference, or another mutually agreed method.

If the dispute is not resolved within thirty (30) days after receipt of a complete written notice, either party may proceed with arbitration or another proceeding permitted under Section 32 and applicable law.

Any applicable statute of limitations and filing-fee deadline will be tolled during the thirty (30)-day informal resolution period to the extent permitted by applicable law.

Nothing in this Section prevents either party from seeking temporary or emergency relief where necessary to prevent immediate and irreparable harm, pursuing an eligible claim in small claims court, or exercising any right for which applicable law does not permit a mandatory pre-dispute informal resolution requirement.

32. Binding Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Except for claims that qualify for small claims court or that cannot lawfully be subject to arbitration, any dispute, claim, or controversy arising out of or relating to these Terms, the Sites, any order, or any product or service offered by GLOW that is not resolved through the informal resolution process in Section 31 will be resolved exclusively through final and binding arbitration and not through litigation in court.

Arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules then in effect. The arbitration will be conducted before a single neutral arbitrator. Unless the parties agree otherwise, the arbitration may be conducted remotely, by written submissions, or at another location or through another method permitted under the applicable AAA rules.

The arbitrator will have authority to award any individual remedy or relief available under applicable law. Judgment on the arbitrator’s award may be entered in any court having jurisdiction.

Either party may bring an individual claim in a small claims court of competent jurisdiction if the claim qualifies for that court.

To the fullest extent permitted by applicable law, all disputes must be brought and resolved on an individual basis. Neither you nor GLOW may bring or participate in any class action, collective action, consolidated action, or representative proceeding in arbitration.

If any portion of this Section is determined to be invalid or unenforceable, that portion will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in effect to the fullest extent permitted by applicable law.

Nothing in this Section prevents a customer from exercising any right or pursuing any remedy that cannot lawfully be waived or subjected to mandatory arbitration.

33. Governing Law

These Terms and any dispute arising out of or relating to these Terms, the Sites, any order, or any product or service offered by GLOW will be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict-of-laws principles.

The parties’ selection of Wyoming law is intended to apply to the fullest extent permitted by applicable law. Nothing in this Section deprives a customer of any consumer protection or other statutory right that cannot lawfully be waived or displaced by a contractual choice-of-law provision.

This Section should be read together with the dispute resolution and arbitration provisions in Sections 31 and 32.

34. Changes to Terms

GLOW may update or modify these Terms from time to time to reflect changes to its products, services, business practices, legal requirements, or other operational needs. Updated Terms will be posted on the Sites with a revised “Last Updated” date.

Changes to these Terms will apply prospectively from their effective date unless otherwise required by applicable law. The version of the Terms in effect at the time a customer places an order will govern that order.

Where required by applicable law, GLOW will provide additional notice of material changes or obtain consent before those changes become effective.

Continued use of the Sites after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law. If you do not agree to the revised Terms, you should discontinue use of the Sites.

35. General Provisions

1. Severability. If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or, if necessary, limited or severed from these Terms. The remaining provisions will remain in full force and effect.

2. Waiver. GLOW’s failure or delay in exercising or enforcing any right or provision under these Terms does not constitute a waiver of that right or provision. Any accommodation, exception, refund, credit, replacement, or other remedy provided by GLOW in a particular instance does not modify these Terms, establish a course of dealing, or create an obligation to provide the same or similar accommodation or remedy in another instance.

3. Assignment. You may not assign or transfer your rights or obligations under these Terms without GLOW’s prior written consent. GLOW may assign or transfer its rights and obligations under these Terms in connection with a merger, acquisition, reorganization, sale of assets, change of control, or other business transaction, or as otherwise permitted by applicable law.

4. Entire Agreement and Relationship to Other Terms. These Terms, together with GLOW’s Privacy Policy and any product-specific terms, order specifications, disclosures, or other written terms expressly applicable to a particular purchase or service, constitute the agreement between you and GLOW concerning your use of the Sites and purchase of GLOW products and services. Shipping, delivery, cancellation, return, refund, damaged-product, and similar terms applicable to purchases are contained within these Terms. If GLOW provides additional information regarding these subjects elsewhere on the Sites, that information should be read consistently with these Terms. If specific written terms applicable to a particular product, service, promotion, or order conflict with these Terms, the more specific terms will control with respect to that particular product, service, promotion, or order. GLOW’s Privacy Policy governs GLOW’s collection, use, disclosure, and handling of personal information.

5. Electronic Communications. By using the Sites, creating an account, placing an order, or otherwise conducting a transaction with GLOW electronically, you consent to receive agreements, disclosures, notices, order confirmations, receipts, shipping updates, customer-service communications, and other transactional communications electronically, including by email or through the Sites. You agree that electronic communications and records may satisfy any legal requirement that a communication or record be provided in writing, to the extent permitted by applicable law. Your consent to receive transactional or legally required communications is separate from any consent to receive promotional or marketing communications. GLOW will obtain and manage consent for marketing communications as required by applicable law, and you may unsubscribe from marketing emails using the unsubscribe method provided in those communications. You are responsible for providing GLOW with an accurate and current email address and other contact information necessary to receive communications relating to your account, purchases, or transactions.

6. Attorneys’ Fees and Costs. To the extent permitted by applicable law and the applicable arbitration rules, the prevailing party in any action or proceeding brought to enforce these Terms may recover its reasonable attorneys’ fees and costs where such fees and costs are authorized by applicable law, the applicable arbitration rules, or another written agreement between the parties.

7. No Third-Party Beneficiaries. Except for persons or entities expressly entitled to rights or protections under these Terms, these Terms are solely for the benefit of you and GLOW and do not create any rights, remedies, or benefits in favor of any other person or entity.

8. Headings and Construction. Section headings are provided for convenience only and do not affect the interpretation of these Terms. Unless the context requires otherwise, words in the singular include the plural and vice versa. The words “include,” “includes,” and “including” are illustrative and will be interpreted as though followed by the phrase “without limitation.” References to “written” or “in writing” include electronic communications where permitted by applicable law.

36. Contact Information

Questions regarding these Terms, an order, a product, or GLOW’s services may be directed to:

GLOW with Rosie LLC
5830 East 2nd Street
STE 7000 #12242
Casper, WY 82609
Email: support@glowsoundhealing.com

Notices relating to disputes or the informal dispute resolution process must be provided in accordance with Section 31 of these Terms.